after-sales care
Your piece was made by the hands of our craftsmen. To keep it beautiful and sound for years, follow a few simple rules of care — and bring it to us once a year.
on the move
Take the piece off for sports and the gym, riding, sailing, skiing, swimming pools, golf — any activity where a stone can be knocked or rubbed against something hard, or the metal bent.
Store and carry it only in its case.
travelling and on holiday
Don't swim in it — in a pool, the sea or fresh water. Avoid sharp changes of temperature and humidity: sauna, ice holes, flying from winter into the tropics. Some stones are also sensitive to pressure changes in flight.
On the beach keep the stones away from sand and sea water, which carries fine sand. Don't leave the piece in direct sun for long: the stone heats up and builds internal stress.
every day
Keep creams, lacquers, foams, perfume, essential oils, shampoos and masks off the piece. Take it off before a massage, at the beautician or dentist, and before any medical examination.
storage
Keep it away from household chemicals — chlorine, acetone, alkalis, iodine, potassium permanganate, sulphur, mercury. Detergents, stain removers, bleach and abrasives must not touch it.
once a year — to us
Once a year, hand the piece to Sobolev specialists: hygienic cleaning is free, and we'll check whether it needs restoration.
Restoration and resizing are done only in the Sobolev service centre. A piece that has been to an uncertified workshop may lose the manufacturer's service.
restoration
Polishing, restoring the plating, re-cutting and re-setting a stone — we agree the cost with you before any work starts. Assessing the scope and cost takes 5 to 15 working days and sometimes involves independent specialists; the timing of the work itself is agreed separately.
During restoration we assess the condition, remaining life and wear of the piece. If the metal or the stone is critically worn, we may recommend replacing the mounting or the stone.
important
Ignoring these recommendations may compromise the technical integrity of the piece. If the care rules were not followed, additional service privileges no longer apply and repairs are at the buyer's expense.
questions about care
Message us on Telegram — we'll answer and arrange cleaning or repair.
see every piece in person in Moscow
Paveletskaya Embankment, 8B — by appointment.
can't make it to the showroom?
Get in touch however suits you — on telegram or by email. Tell us which city you are in, what you would like to buy or have made, and by when. A specialist who looks after clients from cities across Russia and from other countries will contact you and help you get it done. To some cities our manager can come to you; to others your order will be delivered by a courier company. Delivery to some countries requires a visa on our side — but that can be arranged too.